Thank you for shopping at The Oodie UK. We want you to love your purchase, but if for any reason you are not completely satisfied, we are here to help. Please read our Refund Policy carefully.
1. Returns & Eligibility
- You may request a return within 30 days of receiving your order.
- To be eligible for a return, your item must be:
- Unworn, unused, and in the same condition as received.
- In its original packaging with tags attached.
- Items that are damaged, worn, or missing parts may not be eligible for a refund.
2. Non-Returnable Items
Certain products are not eligible for returns, including:
- Gift cards and promotional items.
- Clearance or final sale products.
- Personalized or custom-made items.
3. Refund Process
Once your return is received and inspected, we will notify you via email. If approved:
- Refunds will be processed to your original payment method.
- Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear.
4. Exchanges
We only replace items if they are defective, damaged, or sent in error. If you need an exchange, please contact our support team before returning the product.
5. Shipping Costs
- Customers are responsible for return shipping costs (unless the item is defective or incorrect).
- Shipping costs are non-refundable.
6. How to Request a Return
To start a return, please contact us at:
📧 Email: support@theoodieuk.site
🌐 Website: https://theoodieuk.site
Our customer support team will guide you through the return process.
7. Late or Missing Refunds
If you haven’t received your refund after the processing time:
- Check your bank account.
- Contact your credit card company or bank.
- If you’ve done all of this and still haven’t received your refund, please contact us at support@theoodieuk.site.